PRODUCT

How do I use my Candle Safely?

To prevent fire or serious injury we encourage you to use our candles safely and responsibly and follow these common sense usage guidelines:

NEVER:

  • leave a burning candle unattended
  • burn your candle in the reach of children or pets
  • burn your candle on or near anything that can catch fire such as but not limited to drapes, curtains, papers, books, bedding, blankets, decorations etc. 
  • burn your candle in the way of a draft, open window, fan etc
  • burn your candle for longer than 4 hours at a time
  • try to pick up candle that is burning or has recently been put out. Only move a candle once it has cooled
  • use our lid to extinguish your candle flame, our lids are not designed for this purpose

ALWAYS

  • trim the wick to 1/8 inch before use to prevent flaring or an overly large flame. You can simply pinch off the black part of the wick.
  • give your candle a nice clear, heat proof, uncluttered area to sit on
  • extinguish the flame if it becomes to high or is repeatedly flickering. Trim the wick, check for drafts
  • leave at least 4 inches between burning candles
  • place your candle on a stable, heat proof surface
  • keep your wax pool clear of matches, burned wick and other debris
  • be sure to extinguish your candle properly and carefully after use
  • wait until the flame is completely extinguished, the smoke has cleared and the candle is cool before replacing your lid

WARNING!

  • Container may become hot during use
  • Stop burning this candle when only 1/2 inch of wax remains in the vessel
  • Blow gently to extinguish to avoid splattering wax, especially if you have created a large wax pool

What makes Seldom Out different?

SELDOM OUT was founded with the aim of building a business with sustainability, transparency and giving at its heart.

That means no paraffin in our candles, despite the challenges it causes us, no "greenwashing" terms such as "clean burning", an open and honest approach about what it takes to make our candles - and plenty of opportunities to tell us where to send donations.

We truly believe that it is possible to run a purposeful candle company.

Our candles are the product of months of creativity and hundreds upon hundreds of hours of testing in our own homes so you can feel confident that you are buying products that have been made with care.

Are your products all-natural?

The quick and short answer here is: no, they are not "all natural".

Natural is very loose and easily manipulated term within the candle industry. Technically a company selling paraffin candles could call their candles all-natural because paraffin is derived from a natural resource, but it's probably not what you were hoping for, right?

Each one of our scented candles utilizes synthetic fragrance blends and this we assume would rule them out of any "all-natural" category.

However, them not being all-natural does not mean that they are less safe for you to use.

“All-natural” by fragrance standards does not necessarily equal safe for use and “synthetic” is often unfairly misconstrued to mean “bad.”

The transparent truth is that each of our fragrances includes a blend of synthetic and natural fragrances. Each fragrance blend adheres to the strict regulations and Code of Practice as outlined by IFRA/RIFM.

In addition we go above and beyond this and only use fragrances that are free from reproductive, acute or organ toxins, phthalates, carcinogens and mutagens.

Fragrance oil makes up 8%-10% of our candles and our candles are made with 100% plant-derived wax. This means that in most cases over 90% of the content of our candles is natural and plant-derived.

What ingredients do you use?

We use a 100% plant-based blend of soy wax from domestically grown US soy beans and sustainably sourced coconut wax. It's free from paraffin, palm, and any non-soy additives.

Find out more about our wax here.

Our wooden wicks are sourced and manufactured in the USA from fsc-certified mills.

Our fine fragrance oils use a premium blend of man-made and natural fragrances, such as Essential Oils. Our fragrances are vegan, cruelty-free, phthalate-free, and never tested on animals.

Our vessels are purchased from American owned businesses, who purchase them from outside of the USA. Right now, with our current purchasing power it is our best option but our aim as we grow is to be able to use American produced vessels, with an aim of using recycled or at least partially recycled glass.

If you're a supplier, and this is you! Drop us a note.

Why do you use synthetic and man-made fragrances and not essential oils?

This is something we deliberated on for a long time.

We love essential oils and their natural qualities and many of our fragrance oil blends are enriched with essential oils - they will often be responsible for the lovely top notes that you can smell when the candle is cold. However using a blend of synthetic and natural fragrance oils allows us to create and replicate more complex scents.

They also allow us to create a line of products that are affordable to more people. 1/2 oz of Sandalwood essential oil, not even enough to make one candle can cost close to $100 to purchase and essential oils generally start to lose their hot throw after a couple of burns.

It can also take hundreds of pounds of natural materials to produce just 1lb of essential oil. With some woody-type fragrances it can involve chopping down the entire tree and we worry that with growing popularity, frequent or over consumption could lead to the destruction of some habitats.

We didn't just settle on any fragrance oils, however. The fragrance oils we source are free of parabens, phthalates and carcinogens, they are cruelty free and vegan and adhere to the strict safety standards of the RIFM and IFRA. 

Where do you get your Wooden Wicks?

Our wooden wicks are sourced and manufactured in the USA from fsc-certified mills.

Why does my wax not set smooth after I've burned it?

We use a 100% plant-based blend of domestically grown US soys beans and sustainably sourced coconuts for our wax.

It is completely free from paraffin and palm wax and other non-soy based wax modifiers.

In candle making the addition of paraffin and palm is commonly used to stabilize the wax and without this the wax can reset with a slightly textured top.

The good news is that other than not looking brand new, there is absolutely no negative impact on the performance of your candle, and we think it's small price to pay to avoid adding paraffin and palm to our candles. We hope you agree!

How fragrant are your candles?

Scent can be incredibly subjective; for example, did you know that a large portion of the population are anosmic when it comes to musk?

Some people find just a little fragrance overwhelming and headache inducing while others like nothing more than to walk straight into a wall of fragrance.

Our candles are designed to live somewhere in the middle. We want to enhance and compliment your living spaces without overpowering them or giving people a headache.

To assist with your purchase we have listed an honest description of the 'fragrance strength' in a drop down on each individual product page, along with a description of appropriate room sizes.

You can also filter the product categories by Product Strength.

Are your candles safe for Pets?

We are huge pet lovers here at SELDOM OUT so we thank you for being responsible pet owners and asking this question.

Firstly we do not test our products on animals, so this answer is unlikely to be a definitive one.

The fragrances we use are heavily regulated by the strict guidelines laid out by IFRA, however these guidelines mostly relate to human exposure and as a consequence, the assessment of safety concerning animals is unknown and any evidence is likely to be anecdotal.

Each of our candles is fragranced at different levels for optimal performance and contain a vast and complex assortment of fragrance notes, it is difficult to tell how an individual pet will react to any specific ingredients, even in the lowest amounts

In addition, certain fragrance accords are legally protected as 'proprietary information' and as such we would not be able to tell you definitively if a fragrance contained a certain ingredient, even if you knew which ones your pet was sensitive too.

The vast majority of our fragrance oils have small percentages of essential oils in them. As pet owners we know that essential oils can be toxic to some animal breeds even in the smallest amounts and smaller animals, can be incredibly sensitive to their environment.

If you have any questions on concerns about using products by SELDOM OUT around your best friends we would advise that you consult your veterinarian before using them in your home.

In addition, please ensure that you always use our candles only as directed on our warning labels, and always keep out of the reach of curious pets.

I'm starting my business. Where do you get your fragrance/wax/jars?

Firstly congratulations on your new endeavor!

The candle industry is booming and we think that it can only benefit from more indie and small businesses.

A bonus is that these type of businesses tend to care more about sustainable practices and quality ingredients and the people that buy from them do to! It's a win for us all that you want to do this.

We'd love to share with you a little of how we got started, and answer any questions you may have but we would love to get to know you first. Feel free to contact us via our contact form and let's chat.

You'll understand though if we keep a few things secret, right? 😉

ORDERS/ SHIPPING / RETURNS

Can I change/cancel my order?

We cannot amend your order once it's been placed but if you need to cancel it and you have not yet received a shipping notification contact us via our contact form and we would be happy to take care of that for you.

Where do you ship?

We ship throughout the U.S., including to Alaska and Hawaii. 

Can I return or exchange my purchase?

Right now as a very small business we can't offer exchanges on products or returns for ANY reason, but this is something we are working on, in the meantime we ask that you chose carefully and if you've any questions prior to purchasing feel free to reach out via our contact form and we will be happy to help.

If you're not 100% satisfied with the performance of your candle we would love to make that right. Please reach out to us via our contact form and we will be in touch.

Of course, if your product arrives damaged or defective let us know because we really would like to fix that for you.

Contact Us.

Why can't you offer free shipping?

Because we're not Jeff Bezos.

J/K... right now we're subsidising shipping prices as much we can, but we're not yet able to offer Free Shipping on all purchases just yet.

We do offer Free Shipping on orders over $85 and do Free Shipping promotions periodically throughout the year.

This is a gift, can you include a gift message?

Absolutely!

Pop a note in the cart or reach out via our Contact Form and let us know your order number and gift message and we will be happy to add this for you.